Shipping Policy
Luxefina Shipping Policy – worldwide
At Luxefina, delivering a premium shopping experience is just as important as offering quality products. Our Shipping Policy is designed to ensure clarity, trust, and compliance with U.S. regulations and Google Shopping Ads guidelines. Please review the information below to understand how and when your items will be delivered.
1. Order Handling & Processing
Handling Time
All orders are carefully prepared and processed within 1 to 3 business days (Monday–Friday, excluding public holidays). You will be notified via email once your order is ready for shipment.
Order Cut-Off Time
To qualify for same-day processing, orders must be placed before 5:00 PM PST (GMT-08:00). Orders placed after this time will be processed the following business day.
2. Shipping & Delivery
Shipping Method
We currently offer standard worldwide shipping on all orders.
Transit Time
Once your order has shipped, you can expect delivery within 4 to 6 business days (excluding weekends and holidays).
Estimated Total Delivery Time
From the time of placing your order to final delivery, the estimated window is 5 to 9 business days. Delays may occur due to weather, carrier issues, or high-volume periods, but we’ll always aim to keep you informed.
Shipping Rates
We offer free shipping on all orders worldwide – no minimum purchase required.
Delivery Locations
We ship to valid street addresses worldwide.
3. Order Modifications
If you need to update your shipping address or modify your order, please reach out to our customer care team at:
info@luxefina.shop
+1 (601) 552-8697
We will do our best to accommodate changes before the order has been shipped. Once in transit, modifications may no longer be possible.
4. Tracking Your Order
Tracking Availability
Once your order ships, we’ll send a shipping confirmation email with a tracking number and link to monitor your shipment in real time.
Note: Tracking updates may take 24–48 hours to appear after dispatch.
5. Lost or Delayed Shipments
If your package hasn’t arrived within the estimated delivery time or appears to be lost:
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Contact us at info@luxefina.shop or +1 (601) 552-8697
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We will coordinate with the shipping carrier to resolve the issue as quickly as possible
6. Cancellations
Cancellation Window
You may request a cancellation within a limited window after placing your order. If your order has already been shipped, cancellation may not be possible.
To Cancel an Order
Please email or call our support team. If the cancellation request is successful, you’ll receive a full refund in accordance with our Return and Refund Policy.
7. Address Accuracy
Important Reminder
Please ensure your shipping address is accurate at the time of checkout. Luxefina is not responsible for deliveries made to incorrect or incomplete addresses provided by customers.
Correction Requests
If you identify a mistake in your shipping details, contact us immediately before the order is dispatched. Address changes post-shipping may incur additional fees.
Undeliverable Packages
Orders returned due to incorrect address, refusal, or failure to claim may be subject to reshipping costs.
8. Policy Updates
This Shipping Policy may be updated to reflect operational changes or to stay compliant with platform policies like Google Shopping. The most recent version will always be available on our website.
Contact Us
If you have any questions or concerns regarding shipping, we’re happy to assist you!
Business Name: Luxefina Email: info@luxefina.shop Phone: +1 (601) 552-8697
Support Hours: 10:00 AM – 9:00 PM (EST)
Business Address: Mall of Georgia, Buford, Georgia 30519, United States