Refund and Returns Policy

Luxefina Return & Refund Policy

At Luxefina, your happiness is at the core of our mission. We understand that sometimes a product may not meet your expectations, and we’re committed to making returns and refunds as easy and transparent as possible. Please read the following return and refund policy carefully to understand your options and rights.

1. Return Eligibility

We accept returns on eligible products purchased directly from Luxefina under the following conditions:

  • Return Window: Returns are accepted within 30 days from the delivery date.

  • Product Condition: Items must be in original condition—unused, unwashed, and with all original tags, packaging, and accessories.

  • Non-Returnable Items: Due to hygiene and customization, the following items cannot be returned:

    • Gift cards

    • Final sale or clearance items

    • Personalized or custom-made products

    • Intimates, undergarments, or earrings

2. How to Start a Return

To return an item, please follow these simple steps:

  1. Contact Us: Reach out to our support team via email at info@luxefina.shop or by phone at +1 (601) 552-8697. Provide your order number and the reason for return.

  2. Authorization: If your return is eligible, we will issue a Return Authorization Number (RAN) along with detailed return instructions.

  3. Ship the Item: Carefully pack your item, include the RAN in the package, and return it to the address provided.

3. Return Shipping Responsibility

  • Customer Responsibility: If the return is due to buyer preference (e.g., wrong size, changed mind), the return shipping cost is the customer’s responsibility.

  • Prepaid Label: In some instances, we may offer a prepaid return label. If used, the shipping cost may be deducted from your refund unless the return is due to our mistake.

4. Refund Information

Once your return is received and inspected, we’ll initiate your refund process:

  • Refund Method: Refunds are issued to the original method of payment. If unavailable, we may issue a store credit instead.

  • Processing Time: Most refunds are processed within 10 business days of receiving your return. You’ll be notified via email once completed.

  • Partial Refunds: If the item is returned used, damaged, or missing parts, a partial refund may be issued at our discretion.

5. Exchange Policy

We currently do not process direct exchanges. If you need a different item, size, or color, please return the original item and place a new order.

6. Damaged, Defective, or Wrong Items

If you receive an item that is defective, damaged, or not what you ordered:

  • Please contact us within 7 days of receiving your package.

  • We will provide a full refund or replacement, and we will cover all shipping costs related to the issue.

7. Haven’t Received Your Refund?

If it’s been more than 10 business days and you haven’t seen your refund:

  1. Check your payment account and recent transactions

  2. Contact your bank or credit card provider (processing times can vary)

  3. Still need help? Reach out to us directly—we’re happy to assist!

8. Policy Updates

We may revise this return and refund policy periodically to comply with updated Google Shopping Ads guidelines or improve your experience. The most current version will always be available on our website.

📞 Contact Us

Have questions? We’re here to help every step of the way.

Business Name: Luxefina
Customer Support Hours: 10:00 AM – 9:00 PM (EST)
Phone: +1 (601) 552-8697
Email: info@luxefina.shop
Business Address: Mall of Georgia, Buford, Georgia 30519, United States